Covid – Support
Guest Information Regarding Coronavirus
In these times of uncertainty, we want to get things right for you. We’ve used this moment of pause to ensure every lodge is even cleaner and safer than before. So when the time comes for you to take a well-earned break you can relax knowing everything has been taken care of.
Following Government advice in relation to COVID-19, Upton Lakes & Lodges holiday park will remain closed until Saturday 4 July 2020
Our priority at this time is to keep our guests safe and informed. We know that you are as excited as we are to be able to travel and take time out. We also understand that our guests’ expectations for cleaning and disinfection have changed. That’s why we have rigorous cleaning standards to provide complete peace of mind to you and to keep all of us safe.
Before your arrival, you will receive an email with a link to a secure form to supply all the names and contact details of the guests in your booking. This is in accordance with the COVID-19 Government guidance for guest accommodation where we have been asked to support the NHS Test and Trace system. We are required to keep a temporary record of all of our guests for 21 days to ensure that we are able to assist NHS Test and Trace with requests for data if needed to help contain clusters or outbreaks.
If we close due to COVID-19, you’ll be able to amend your break or get a refund through Hoseaseons. Whether you’ve got a booking or are thinking about your next break, we’re here for you. Social distance in the beautiful Devon countryside and experience fresh air and freedom because now is the time to deepen your connection with nature.
With the added bonus of contactless check-in / check-out, you can be assured we have made your holiday as safe as possible. Prior to your arrival, you will be contacted using the telephone number associated with your booking and provided with a code to the key safe on your lodge where you will find your key to access your lodge. You can arrive any time from 5pm onwards on the day of your arrival. You will be asked to fill out a short COVID-19 related questionnaire to reduce the potential risk of exposure to our staff and guests. Your participation is important to help us take precautionary measures and protect you and our employees. With an assurance clean seal to the door of your lodge, you can be sure of a safe and clean stay with us.
In order for us to ensure the lodge is ready for the next guests who arrive and to the standard of comfort and cleanliness you received on your arrival, please ensure that you do the following on your departure:
- Leave your lodge no later than 9am, we are sorry that late check-outs cannot be accommodated at this time.
- Due to heightened COVID 19 cleaning measures, please can we ask you to strip all beds and separate towels and bed linen into the two separate linen bags provided in the cupboard under your sink.
- Remove all of your food items from the fridge, freezer and cupboards and discard them.
- Empty bins and leave outside the lodge in the bins provided.
- Leave the keys inside your key safe.
- Most importantly please have a safe journey home and we do hope to see you again in the future!
In order to keep you safe and in line with the Hoseasons “Safer Stay” principals, all non-essential items that you may usually expect to see in your lodge at Upton Lakes have now been removed, such as the iron, ironing board, coat hangers, hairdryer, hoover etc please download a list of the general items you will now find in your lodge, please do bring anything else with you that you may need that is not on this list.
If you, or any of your party, experience any of the signs of the COVID-19 virus while staying at Upton Lakes and Lodges, please inform us immediately on 0845 548 1233, according to Government guidelines you should then self-isolate where you are to minimise any risk of transmission and request a test to see if you have the COVID-19 virus.
The nearest COVID-19 testing station can be found here: www.middevon.gov.uk/covid-19-test-facility-for-mid-devon
You can also find out about Devons Covid-19 information here: www.devon.gov.uk/coronavirus-advice-indevon
If you are confirmed to have COVID-19, you should return home if you reasonably can. You should use private transport but only drive yourself if you can do so safely. If you cannot reasonably return home (for example because you are not well enough to travel or do not have the means to arrange transport), you are advised to discuss your circumstances with an appropriate health care professional and, if necessary, the local authority. If it is necessary for you to stay in the lodge beyond your booking check out date, you will be required to cover the costs of the accommodation until you leave.